03-23-14, 07:21 AM | #1 |
Apprentice EcoRenovator
Join Date: Nov 2013
Location: Moore Oklahoma
Posts: 267
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Tankless Water Heater DIY Warranty
Which manufacturers have the best support for those who DIY install thier tankless water heaters? Some brands void the warranty for DIY, others offer limited support. Would like real world experiences if possible.
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03-23-14, 08:12 AM | #2 |
Master EcoRenovator
Join Date: Aug 2012
Location: Toronto
Posts: 958
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That's an interesting question. I have only had to deal with Navien as a company. The other makes offered parts through the wholesaler and didn't get involved in the warranty much (maybe the issues I had were not warranty issues)
Navien forces you to phone them, try to resolve the issue over the phone or they send you the part. It has always been free even after the warranty period was over. Problem is that you have to be an installing contractor (or fake it). |
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