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pinballlooking · 04-11-18, 03:04 PM

Yesterday I had one microinverter go to 0 power output a couple times that day. Today it is producing 0 power out.
I went into admin on the Envoy and tried to reboot it and clear-gfi.
That did not help.
I went to enphase website
https://service.enphaseenergy.com/users/sign_in
I filled a support ticket. A couple hours later I got an email from support they are sending me a new microinverter. It will ship out this Friday 13. Wow that was great service.
The old one I can just dispose of or send it prepaid back to them my choice.

I have a spare microinverter here I will just put that one in and keep the one they send me as the spare.

4/12 the spare is installed and tomorrow it should start making power.
This is one of our best solar months so I want the array ruining on all microinverters.
Happy to say my Array is back up running 100% new spare microinverter is producing power.

Enphase has shipped out the replacement microinverter as they stated they would.
I am very pleased with the quick simple warrenty experience.

04-11-18, 03:04 PM	#672
pinballlooking Super Moderator Join Date: Jun 2013 Location: SC Posts: 2,923 Thanks: 172 Thanked 564 Times in 463 Posts	Yesterday I had one microinverter go to 0 power output a couple times that day. Today it is producing 0 power out. I went into admin on the Envoy and tried to reboot it and clear-gfi. That did not help. I went to enphase website https://service.enphaseenergy.com/users/sign_in I filled a support ticket. A couple hours later I got an email from support they are sending me a new microinverter. It will ship out this Friday 13. Wow that was great service. The old one I can just dispose of or send it prepaid back to them my choice. I have a spare microinverter here I will just put that one in and keep the one they send me as the spare. 4/12 the spare is installed and tomorrow it should start making power. This is one of our best solar months so I want the array ruining on all microinverters. Happy to say my Array is back up running 100% new spare microinverter is producing power. Enphase has shipped out the replacement microinverter as they stated they would. I am very pleased with the quick simple warrenty experience. __________________ Current project Aquaponics system , Passive Solar Greenhouse build To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Solar Install 12.5 Kwh- To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Mini Split installs - To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. EV Chevy Volt - To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Last edited by pinballlooking; 04-14-18 at 01:26 PM..