Thanks guys and Happy New Year !
I just reviewed my warranty paperwork and I'm (fingers crossed) hoping that the head unit will be replaced (5 years on parts). Sounds like I'll have to pay for labor to remove and replace. I could easily accept a defect the 1st year of use - e.g. a summer and winter but 3 years is kind of strange.
I didn't mention the issue of the 1st tech to the field supervisor as I'm simply unsure if this truly was the cause aside from being a complete coincidence.
I'll keep this thread updated. I had hoped they would have contacted me today but given that this is so close to a holiday weekend - I can certainly understand.
Again thanks SO much for replies ....
--Shelby
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