They have changed there call in support line. You don’t have to provide your installer number anymore.
Two years and still need a replacement is completely unacceptable!
Do you know if you are listed a a self installer/owner?
Do you have an Envoy installed and connected to the internet? That is how they handle support. The last microinverter I did not even need to call in to get a replacement sent to me.
They have an auto approve system setup if the microinverter is producing 0 watts. Some faults will require a call to support. My fault yesterday needed support approval that did take a couple of hours to get that approval. My new microinverter will be mailed out Thursday.
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Last edited by pinballlooking; 06-12-18 at 10:12 AM..
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