I got a rental car as well. I just called them first and asked who they preferred I rent the car from. I did not ask IF I could have a rental. At the rental agency, they tried to send me out in a white Cavalier with black bumpers. I took a Skylark instead. The insurance paid the bill without issue.
Then when they lowballed me on my totaled S10. I told them I would be going to the doctor about pain I was having since the accident. My $4500 offer from them went to $6000 without having to hire a lawyer. After they paid off, I kept the rental car 3 more days at their expense until I bought my replacement vehicle.
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