Quote:
Originally Posted by jeff5may
...they seem to treat each other the same way...It seems the HVACR industry is this way in general...Tech shows up, tech diagnoses and repairs problem, tech goes on to the next one, no more problems for 5 to 10 years. Customer is happy and doesn't feel demeaned in any way.
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jeff5may,
I think you have put your finger on a widespread problem, the solution of which could result in HUGE opportunity for someone willing to step in and replace the current culture of third-rate work and crappy attitudes with solid standards and strong guarantees.
-AC